Microsoft 365 spam protection might be set to block automatic forwards and redirects for your organization. Note: You may need to take an additional step if you're receiving bounce messages after setting up the redirect rule. That will do it - head back into Help Scout to see your emails in your mailbox! Next steps: Set up SPF and DKIM to allow Help Scout servers to send email on your behalf, or set up a Custom SMTP server to have your email sent from your own provider. Click Finish on this screen. As the last step, click OK on the Rules and Alerts window to save your new rule. This will bring up your address book. In the To field, enter the Help Scout Mailbox Address, click OK to select that address. Yes on the screen confirming that the rule will be applied to every message you receive.Ĭlick the checkbox next to redirect it to people or a public group in the top box, then click on the blue linked people or public group in the bottom box. Next without choosing any conditions then click The two most common versions are shown below.Īpply rule on messages I receive under the Start from a blank rule section. Note that Rules may be in a different place on your ribbon depending on your Microsoft 365 settings. If you create a redirect rule and have forwarding enabled in OWA or by your Microsoft 365 admin, you will see duplicate emails in your Help Scout mailbox.įirst things first: Make sure you have followed the first steps in Connect Your Custom Address and you have your Help Scout Mailbox Address ready. Note: You should only use a single method to get your email from Microsoft 365 to Help Scout.
Take a look at Forward from Microsoft 365 Outlook Web Access (OWA) for the detailed instructions there. If you know your Outlook Web Access (OWA) login information, you may want to consider setting forwarding there instead of relying on Outlook rules. The redirect rule ensures that Help Scout is able to properly parse your email. Note that this is different than a forwarding rule in Outlook. This article describes how to create a redirect rule in Outlook to move your email into Help Scout.
Use an Outlook Redirect Rule to Redirect Email to Help Scout
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